Last Updated: 25 May 2025

Welcome to SalesMagna, SalesMagna DMS, and RetailMagna (collectively, the “Company,” “we,” “our,” or “us”). This Privacy Policy is designed to inform you about how we collect, use, disclose, and protect your information when you access and use our suite of mobile applications (collectively, the “App”).

At the Company, we are deeply committed to protecting your privacy and ensuring the security and confidentiality of your personal information. We believe in transparency and want you to fully understand our views and practices concerning your data. Please take the time to read this Privacy Policy carefully. By accessing or using the App, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use the App.

Scope of This Policy

This Privacy Policy applies to all individuals who interact with our App, including but not limited to:

  • Employees: Our internal staff utilizing the App for various operational purposes.
  • Distributors: External partners who manage distribution networks through our platform.
  • Retailers: Store owners and operators using the App for retail operations and sales management.
  • Other Stakeholders: Any other authorized users who access our mobile applications for sales automation, distributor management, and retail operations.

This policy covers information collected through the App only and does not extend to information collected by us offline or through any other websites or services.

Information We Collect

To provide our services and enhance your experience, we may collect and process various types of data, depending on your interaction with the App and the permissions you grant. This information helps us to operate, improve, and secure our services.

1. Personal Information

This category includes data that can directly identify you or be linked to you. We collect this information when you register for an account, set up your profile, or interact with specific features of the App.

  • Name: To identify you within the system.
  • Phone Number: For contact, authentication, and communication purposes.
  • Email Address: For account management, notifications, and support.
  • Employee ID or Role: To define your access levels and functionalities within your organization’s use of the App.
  • Company or Organization Name: To link your usage to your employer or affiliated business entity.
  • Outlet or Store Information: Details related to the specific business locations you manage or interact with (e.g., store name, address, unique ID).

2. Device and Technical Data

We automatically collect certain technical information about your device and how you access the App. This data helps us ensure compatibility, optimize performance, and diagnose issues.

  • Device Type and Model: Identifies the hardware you are using.
  • Operating System and Version: Details about your device’s software environment.
  • App Version and Language: Information about the specific version of our App you are using and your preferred language settings.
  • Mobile Network Information: Data about your cellular network connection (e.g., carrier, connection type).
  • IP Address: Your device’s unique numerical identifier on a network, used for general location and security.
  • Unique Device Identifiers: Such as IMEI (International Mobile Equipment Identity) or Android ID, used for device recognition and preventing fraud.

3. Location Data

Location data is crucial for many of the App’s core functionalities, particularly for sales tracking, field operations, and logistics.

  • Foreground Location: Collected when the App is actively in use and visible on your screen. This is used for features like:
    • Check-ins/Check-outs: Recording your presence at specific locations.
    • Outlet Visits: Documenting visits to designated stores or business points.
    • Geo-fencing: Triggering actions or alerts based on your proximity to defined geographical boundaries.
    • Real-time Sales Tracking: Monitoring sales activities in the field.
  • Background Location: Collected with your explicit consent when the App is not actively in use or is running in the background. This allows for continuous and accurate tracking necessary for:
    • Ensuring comprehensive data for field operations (e.g., route optimization, attendance monitoring).
    • Maintaining consistent geo-fencing functionality even when the App is minimized.
    • Providing accurate insights into activity patterns throughout the day. You will be prompted to grant this permission, and you can revoke it at any time through your device settings.

4. Media Access

Certain features require access to your device’s camera and photo gallery.

  • Camera: Necessary for capturing and uploading images directly through the App. This includes:
    • Taking photos of outlet displays or merchandising.
    • Capturing product images.
    • Photographing bills, receipts, or proof of delivery documents.
  • Gallery: Used to select and upload existing images or documents from your device’s storage.

5. Contact Access

  • The App may request access to your device contacts. This access is solely to facilitate team communication or to associate visits or leads with specific stakeholders by allowing you to select contacts directly from your device. Crucially, we do not store, upload, or share your entire contact list with our servers or any third parties. This access is purely for convenience within the App’s interface.

6. SMS Access

  • With your permission, the App may read or send SMS messages. This functionality is limited to specific operational needs:
    • OTP Verification: For secure login or transaction authentication.
    • Alert Messaging: Sending critical alerts or updates related to your App usage or tasks.
    • Transactional Communication: Facilitating specific communications directly related to the App’s core functionality (e.g., confirming a successful order).

7. Usage and Log Data

We automatically collect data about your interactions with the App to understand how it’s used and to improve its functionality.

  • App Feature Usage: Details on which modules you visit, the buttons you click, and the features you engage with.
  • Crash Reports and Diagnostics: Information about any errors or crashes that occur, helping us identify and fix software bugs.
  • Session Duration and Timestamps: Records of when you start and end sessions and how long you use the App.
  • Log Files: Automatic records of system events, which are vital for troubleshooting and security.

8. Cookies and Tracking Technologies

  • We may use cookies, pixel tags, and similar identifiers locally stored on your device. These technologies help us to:
    • Enhance user experience by remembering your preferences (e.g., language settings).
    • Save login information to prevent frequent re-entry.
    • Improve App performance and stability.
    • Analyze how the App is used for optimization purposes. These are primarily for internal App functionality and do not typically track your activity across other apps or websites.

How We Use Your Information

The information we collect is essential for providing, maintaining, and improving our services. We use your data for the following specific purposes:

  • User Authentication and Account Management: To verify your identity when you log in, manage your user profile, and ensure secure access to your account.
  • Service Provision and Feature Enhancement: To deliver the core functionalities of the App, such as sales automation, distributor management, and retail operations, and to continuously improve these features based on user feedback and technological advancements.
  • Performance Tracking and Reporting: To track sales performance, field activities, and other operational metrics relevant to your organization. This data is used to generate comprehensive reports and actionable insights for your company’s management.
  • Internal Communication Facilitation: To enable seamless communication and collaboration within your team or with customers directly through the App’s features.
  • App Stability and Troubleshooting: To monitor the App’s health, diagnose technical issues, analyze crash reports, and resolve bugs to ensure a smooth and reliable user experience.
  • Alerts, Reminders, and Notifications: To send you timely alerts, task reminders, important notifications, and updates regarding the App’s features, your tasks, or relevant company information.
  • Security, Fraud Prevention, and Compliance: To protect the integrity and security of our App and data, detect and prevent fraudulent activities, and comply with all applicable legal and regulatory obligations.

Information Sharing and Disclosure

We are committed to maintaining the confidentiality of your personal information. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information with certain entities only under specific circumstances, as detailed below:

1. Service Providers

We engage trusted third-party vendors and service providers to perform functions on our behalf and help us operate and improve the App. These service providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed. Examples include:

  • Hosting Providers: For storing data and ensuring App accessibility.
  • Analytics Providers: To understand user behavior and App performance.
  • Crash Reporting Services: To diagnose and resolve technical issues.
  • Customer Support Platforms: To manage your inquiries and provide assistance.

Specific third-party service providers include:

2. Corporate Affiliates

We may share information with our parent company, subsidiaries, and other corporate affiliates for internal business purposes, such as data processing, customer support, and product development, consistent with this Privacy Policy.

3. Legal and Regulatory Authorities

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request). This includes situations where such disclosure is necessary:

  • To comply with a legal obligation.
  • To protect and defend our rights or property.
  • To prevent or investigate possible wrongdoing in connection with the App.
  • To protect the personal safety of users of the App or the public.
  • To protect against legal liability.

4. Business Transfers

In the event of a merger, acquisition, asset sale, or similar transaction involving all or a portion of our business, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our App of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Security

The security of your data is paramount to us. We employ a combination of industry-standard physical, technical, and administrative security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

  • Encrypted Data Storage: Storing sensitive data in encrypted formats to prevent unauthorized readability.
  • HTTPS Secure Transmission: Utilizing Transport Layer Security (TLS) or Secure Sockets Layer (SSL) protocols (represented by HTTPS) to encrypt data in transit between your device and our servers, ensuring secure communication.
  • Authentication and Access Controls: Implementing robust authentication mechanisms (e.g., strong password requirements, multi-factor authentication where applicable) and strict access controls to limit data access to authorized personnel only.
  • Regular Security Audits and Vulnerability Assessments: Conducting periodic reviews and tests of our systems and applications to identify and address potential security weaknesses.
  • Employee Training: Ensuring our staff are regularly trained on data privacy and security best practices.

While we strive to use commercially acceptable means to protect your personal information, it’s important to remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take proactive steps to protect your data, such as using strong, unique passwords for your App account and protecting your device from unauthorized access.

Children’s Privacy

Our App is designed for business and professional use and is not intended for individuals under the age of 13. We do not knowingly collect personal information from anyone under the age of 13. If we become aware that we have inadvertently collected personal data from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our servers. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or new features in the App. When we make significant changes to this policy, we will notify you through a prominent notice within the App itself or by sending an email to the primary email address specified in your account. The “Last Updated” date at the top of this policy will always indicate the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the App after any modifications signifies your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our dedicated SalesMagna Support Team. We are here to assist you.

SalesMagna Support Team

📧 Email: info@salesmagna.com

🌐 Website: www.salesmagna.com